5 Very Important Probes in UX Research

SINGAPORE

As a User Experience researcher facilitating one-on-one qualitative research sessions, asking followup questions is very important. Besides recruiting participants in the ...

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Ready to rebrand your business? Here’s how to start

THAILAND

Sales are down. Your logo looks outdated. Competitors are stealing your market share…your brand seems out of touch. If any of these scenarios sound familiar, then perhaps...

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National Gallery Singapore [Link]

National Gallery Singapore is a new visual arts institution which oversees the largest public collection of modern art in Singapore and Southeast Asia. The Gallery is housed in two national monuments—former Supreme Court and City Hall—that have been beautifully restored and transformed into this exciting venue in the heart of the Civic District.


Address: 1 St. Andrew’s Road Singapore 178957
Opening Hours: Sun – Thu, Public Holidays: 10am to 7pm
Phone: 6332 3659

National Museum of Singapore [Link]

Housed in a restored 19th-century mission school, St Joseph’s Institute, The Singapore Art Museum focuses on contemporary art practice in Singapore and Southeast Asia. It advocates and makes accessible interdisciplinary contemporary art through research-led and evolving curatorial practice.


Address: 71 Bras Basah Road, Singapore 189555
Opening Hours: Monday to Thursday, 10am – 7pm, Friday, 10am – 9pm
Phone: 6589 9580

Borobudur [Link]

This ancient temple is one of the most famous and culturally significant landmarks in Indonesia. Borobudur was built in the 8th century and constructed in the shape of a traditional Buddhist mandala. It is a UNESCO World Heritage site, and is considered one of the greatest Buddhist sites in the world. The massive temple was forgotten for centuries, when it is believed that much of the population moved to eastern Java due to volcanic eruptions.

Address: Jl. Badrawati, Borobudur, Magelang, Jawa Tengah, Indonesia
Opening Hours: Sun – Thu, Public Holidays: 10am to 7pm
Phone: 024 8646 2345

San Agustin Church [Link]

The San Agustin Church was the only building left intact after the destruction of Intramuros in WWII. Built between 1587 and 1606, it is the oldest church in the Philippines. The massive facade conceals an ornate interior filled with objects of great historical and cultural merit.The present structure is actually the third to stand on the site and has weathered seven major earthquakes, as well as the Battle of Manila.


Address: General Luna St, Manila, Metro Manila, Philippines
Opening Hours: Sun – Thu, Public Holidays: 10am to 7pm
Phone: +63 2 527 4060

Petronas Twin Towers [Link]

Petronas Twin Towers were once the tallest buildings in the world. Now the world’s tallest twin structures, the 88-storey buildings were designed by Cesar Pelli & Associates with both towers joined at the 41st and 42nd floors (175m above street level) by a 58 metre-long, double-decker Sky Bridge. Located in the KL city centre, the Petronas Twin Towers’ architecture is Islamic-inspired and the buildings primarily house the corporate headquarters of the Petronas Company and other offices.


Address: Kuala Lumpur City Centre, 50088 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Opening Hours: Sun – Thu, Public Holidays: 10am to 7pm
Phone: +60 3-2331 8080

Grand Palace [Link]

If there is one must-see sight that no visit to Bangkok would be complete without, it's the dazzling, spectacular Grand Palace, undoubtedly the city's most famous landmark. Built in 1782 - and for 150 years the home of the Thai King, the Royal court and the administrative seat of government - the Grand Palace of Bangkok is a grand old dame indeed, that continues to have visitors in awe with its beautiful architecture and intricate detail, all of which is a proud salute to the creativity and craftsmanship of Thai people.


Address: Na Phra Lan Rd, Phra Nakhon, Bangkok, 10200, Thailand
Opening Hours: 8:30AM–3:30PM
Phone: 66 2 623 5500

War Remnants Museum [Link]

Formerly the Museum of Chinese and American War Crimes, the War Remnants Museum is consistently popular with Western tourists. Few museums anywhere convey the brutal effects of war on its civilian victims so powerfully. Many of the atrocities documented here were well-publicised but rarely do Westerners hear the victims of US military action tell their own stories.


Address: 28 Võ Văn Tần, 6, Quận 3, Hồ Chí Minh, Vietnam
Opening Hours: 7:30AM–12PM, 1:30–5PM
Phone: +84 8 3930 6325

Transport App mini-Design

Last month, we create a UXSEA Mobile App Design Challenge for fellow UXers to particpate & come out with different treatments on these scenarios below, & we are happy to annouce the winners here.

Design Improvement of Online Transportation Network App (Choose one of these: Grab, Uber, Gojek). Your challenge is to come up with

  • A new feature to satisfy a need that has not been covered, or
  • Re-Design of Interface to solve a certain problem

Winner's Solution by
Upasna Bhandari

Mini Challenge: Grab App Workflow

Suggested Workflow

  • Step 1
  • Step 2
  • Step 3
  • Step 4
  • Step 5
  • Step 6
  • Step 7
  • Step 8
  • Step 9
  • Step 10
  • Step 11
  • Step 12

 

 

Upasna Bhandari

A PhD candidate at National University of Singapore. Received her Masters from Delhi technological University (formerly known as Delhi College of Engineering, India). Her research interests include human computer interaction, emotions using NeuroIS, adoption and continued use of digital media. Her research articles have been published in top ranked conferences and workshops like International Conference Information Systems (ICIS), International Conference on Human Computer Interaction (HCII) and Special Interest Group on Human Computer Interaction (SIGHCI).

Runner Up Solution by
Ulfa Octaviani

Mini Challenge: Redesign the Go-Busway

Current Landing page

Issues found from interviewing 2 users:
  • The users never tried to use the Go-busway because they unsure about the function.
  • Either it intented to encorporate Gojek with TransJakarta or only to order gojek to go to certain bus stop. If so, what is the difference with the usual gojek (both go-ride or go-car).
Notes: Gojek is a private company while Transjakarta is a government buss rapid transportaion in Jakarta.

Redesign Landing page

Some menu title were not displayed properly due.

There are several apps inside Gojek app that require another app download. These apps are clustered in same area to organize better app interface and enchance user experience.

The idea is to integrate Gojek with TransJakarta especially if the user journey requires a mix of both transportation

 

 

Current Go-Busway first page

Current workflow
  1. User click on Go-Busway and shown this page
  2. User choose the bus stop
  3. App offer Gojek to take the user to the bus stop.
User Issue
  • The application does not integrate GoJek application with TransJakarta, but only provide transportation to the bus stop.
  • There are several Busway routes. If the user doesn’t know the whole busway map, it is possible that the users will have to search manually from Google Map to know which bus stop is their destination.
Notes: Gojek is a private company while Transjakarta is a government buss rapid transportaion in Jakarta.



Redesign Suggestion
  • Add Journey Planner that offer itinerary to the users.

    Instead of directly oer gojek to the bus stop but also provide recommended journey map from the user’s current location to the destination location.

    For instance like Google map with option to order gojek (go-ride or go-car) for the journey to be bus stop and after the user arrived at the designated bus stop to integrate Gojek with Transjakarta
  • Further, it may be possible to add the TransJakarta ticket payment using go-pay system or Go-pay

 

 

Additional Issue:
  • The mechanism hasn’t work properly. The user could not finish the booking in the current app version.
  • Either it intented to encorporate Gojek with TransJakarta or only to order gojek to go to certain bus stop. If so, what is the difference with the usual gojek (both go-ride or go-car).

Ulfa Octaviani

Ulfa Octaviani studied Applied Cognition and Neuroscience in University of Texas at Dallas where she learned about User Experience behaviors. Currently she is trying to explore into the UX field as a professional. Loves travelling, reading, taking pictures and learning Japanese.